Welcome to the Connection & Coffee Team

Hospitality Training Page!

Whether you’re new to the team or have been serving for a while, we’re so glad you’re here. At The Brook, we believe hospitality matters because people matter. With this in mind, we are committed to equipping you with the tools you need to succeed—our mission, team expectations, and essential onramp videos. You'll also find ongoing training opportunities to help you grow in hospitality alongside your team throughout the year.

  Our goal is to empower you to create a warm, welcoming environment where every guest who walks through our doors feels seen, valued, and inspired to connect with us further. Thank you for being a vital part of this mission!


Welcome Video

 🫱🏼‍🫲🏽 Connection Team

Whether you’re a returning team member or new to the crew, we’re glad you’re here.

Please take a few moments to review the videos and documents below to get up to speed.

☕️ Coffee Team

Whether you’re a returning team member or new to the crew, we’re glad you’re here.

Please take a few moments to review the videos and documents below to get up to speed.